ESTAFA!!!
Después de dos meses me dicen que si quiero el producto tengo que pagar 15 dolares más...
LADRONES!!!!

Estás web están hechas desde Shopify? o cuál es el motor que utilizan? Como son muy similares, imagino que utilizan el mismo motor para las tiendas online.

Buenas tardes, desde el pasado mes marzo de 2017, que realice la
compra del Drone Syma X8C. Desde entonces tengo problemas con esta compañía.

Primero pague por que el envío me llegará en dos días, finalmente lo recibí en 7 días.
Por motivos laborales y debido a los constantes viajes que realizo no lo pude probar,
cuando lo pruebo me doy cuenta que uno de los motores no funciona se queda parado.

En seguida les escribo por correo y a los tres días me responden que les envie un video
funcionando, le mandó un video para que lo vean encendido y vean que no funciona, después a las semanas le vuelvo a escribir y me dicen que no se ve bien el video que le envíe otro, vuelvo a enviarle videos y fotos. A los días me dicen que desmonte una pieza para ver su interior en funcionamiento, en principio me niego pero finalmente lo hago.

Después de desmontar y volverle a enviar un video y fotos con parte que me dicen que desmonte, a los días me dicen que tengo que desmontar otra pieza y es cuando rotundamente me niego, les digo que yo no tengo porque estar desmontando algo que es nuevo y que lo único que le pido es que me lo cambien por otro, a las semanas me contestan que tengo que desmontar entonces es en ese momento cuando le escribo que no lo quiero ni ese ni ninguno que quiero mi dinero, que es un producto que no funciona.

Después de escribir en la página trustpilot me contestan en abierto que me devolverán el dinero, le escribo un correo electrónico y me dicen: el 9 de junio de 2017

Pls advise how may we assist you ?
Pls advise your order NO as well
Regards
Taylor
---------- Original Email ----------

Pls aconseja cómo podemos ayudarle?
Pls aconseja su pedido NO, así
Saludos
Taylor

Después vuelvo a escribir en la misma web y me dicen en abierto

Dear Customer,

Once again see your message, I am very sad.
I told you on June 7th, our customer service staff Taylor repeatedly contact you to solve your problem. But you do not reply to her.
On June 9th, she received an e-mail from you, but there was only one picture in the message, and I was back on your screenshot on the trustpilot on June 7. You still do not tell her what kind of treatment you choose.
Drone has one of the problems with the propeller. We have two options to solve your problem: 1, you return the product, we re-send another new product to you. 2, you return the product, we will be a full refund to you.
No matter what kind of program you choose, you must cooperate with us to return the product. Only you with us, we can solve your problem as soon as possible. You can not reply to our mail, we can not give you help.
Please reply to Taylor as soon as possible, thank you very much!

CAFAGO TEAM
2017-6-14
----------------------------------------------------------------------------------------------------------------------------
Estimado cliente,

Una vez más vea su mensaje, estoy muy triste.
Le dije el 7 de junio, nuestro personal de servicio al cliente Taylor repetidamente en contacto con usted para resolver su problema. Pero no le respondes.
El 9 de junio, recibió un correo electrónico de usted, pero sólo había una imagen en el mensaje, y yo estaba de vuelta en su captura de pantalla en el trustpilot el 7 de junio. Todavía no le digo qué tipo de tratamiento que usted elija.
Drone tiene uno de los problemas con la hélice. Tenemos dos opciones para resolver tu problema: 1, devuelves el producto, te reenvíamos otro producto nuevo. 2, usted devuelve el producto, nosotros será un reembolso completo a usted.
No importa qué tipo de programa que elija, debe cooperar con nosotros para devolver el producto. Sólo usted con nosotros, podemos resolver su problema lo antes posible. No puedes responder a nuestro correo, no podemos ayudarte.
Por favor, conteste a Taylor tan pronto como sea posible, muchas gracias!

EQUIPO CAFAGO
2017-6-14

El día 9 de junio de 2017 les envío por correo:
Buenas noches. Quiero devolver el producto y que me devuelvan el dinero. Decirme cuándo llega el mensajero a mi casa. Gracias.
Adjunto foto.

El día 20 de junio les vuelvo a escribir porque no me contestan:
Buenos días. Otra vez vuelvo a repetir que No quiero el drone. Si quiero devolución del dinero. Cuando viene el mensajero y cuando me devuelven mi dinero. Por trustpilot usted dice que no le he dicho la devolución y se lo he dicho por lo menos 6 veces. Así que está es la siete quiero que me den mi dinero.

Gracias.

Día 20 de junio me contestan:
Sorry for that
Your order was delivered over 3 month , which it's over warranty
In this case, we advise to check on your local store
Regards
Taylor
---------
Lo siento por eso
Su orden fue entregada sobre 3 meses, que es sobre la garantía
En este caso, le aconsejamos que consulte su tienda local
Saludos
Taylor

PUES ES TODO MENTIRA EN NINGÚN MOMENTO
TIENEN INTENCIÓN DE DEVOLVERME EL DINERO, NO QUIEREN.
Sigo igual o mejor dicho peor porque la empresa encima quiere dejarme como mentiroso.

Tengo todos los correos y todas las imágenes grabadas.

Sigo esperando una solución pero llevo meses así.

Si finalmente me devuelven el dinero lo digo pero si no no lo aconsejo.

CAFAGO=CHEATERS!!!!!!!

DONT EVER BUY ANYTHING IN CAFAGO. VERY BAD QUALITY ITEMS AND HORRIBLE CUSTOMER SERVICE.

I BOUGTH A PHOTO FRAME, WHEN CONNECTED TO THE POWER THERE WERE A ELECTRIC OVERLOAD, AND CAFAGO REFUSE TO TAKE ANY RESPONSABILITY ABOUT IT.

CUSTOMER SERVICE RESPONDS VERY LATE AND THEY REFUSE TO GIVE A NEW ONE OR GIVE MY MONEY BACK.

Mi presento sono un ingegnere di Brescia, ho 37 anni;
la mia esperienza su cafago, cosa dire, ho acquistato una usb pen drive da 32GB pensando fosse una fake usb (poi vi spiego di cosa si tratta) invece dopo il test non lo era però è veramente di scarsa qualità , lenta nella trasmissione ecc ma lo sapevo, costava 4 euro va be non potevo pensare di avere una navetta spaziale.
Il consiglio che posso darvi attenzione ad acquistare alle chiavette/sd acquistate on-line soprattutto se a basso prezzo perché circolano spesso on line le fake sd o fake usb pendrive , le trovate di vari marchi anche famosi come samsung , kodak ecc 128GB a 7,99 euro… in negozio ammesso che la troviate costa all’incirca 99.00€ di buona qualità. Ma allora perché qui vengono vendute a 7,99€????
Il motivo è semplice vengono prese delle vecchie usb pendrive da 2 GB per esempio a cui viene manipolato il firmware interno con semplici software e riformattate a 128GB … il PC le vedrà sicuramente come 128GB ma in realtà la chiavetta è sempre da 2GB , voi iniziate a trasferire dati e fino a 2GB verranno davvero copiati ,mentre i restanti 120GB sono farlocchi , il PC li vedrà come spazio e scriverà su di uno spazio che in realtà non esiste o peggio andrà a sovrascrivere in loop i dati copiati nella porzione di spazio da2GB , capite bene che tutti i dati andranno persi, spesso queste usb sono di scarsa qualità , lente e a volte mal funzionanti .
Attenzione ad acquistare on line prodotti elettronici, spesso vengono marchiate (dispositivo e confezione) con noti marchi come samsung, kodak e sandisk con loghi identici agli originali.

Lo stesso vale per gli alimentatori carica batterie e cavi micro usb, spesso si bruciano dopo due ricariche e i cavetti non funzionano bene o il telefono non si ricarica.
Questo discorso vale per tutti i siti e-comm
A presto

ORDINE DEL 27.11.2018 ANCORA NON ARRIVATO............
FORSE si è perso il conteiner o la nave
mi riservo una opinione negativa o positiva alla consegna dell'ordine

Reception d'un produit contrefait. Apres envoi des preuves, plus aucune nouvelle de CAFAGO.

Merce mai arrivato

Pessimo dopo 62 giorni non ho ancora ricevuto il prodotto! impossibile caricare recensione negativa sul sito. state alla larga

Assolutamente inaffidabili ! aspetto diversi materiali da mesi non esiste nemmeno un indirizzo mail a cui chiedere informazioni
nota sono presenti su internet con vari nomi, tomtop, cafago, gearbest,

Una Merca!!Ho ordinato maschera Halloween e per farla arrivare in tempo ho pagato 11 euro in più!! Morale non è ancora arrivata!!!!E non riesco neanche a contattarli!!!Prima e ultima volta che acquisto da loro e sicuramente non lo consiglio a nessuno!!!Ladri

ASSOLUTAMENTE DA EVITARE !!!
impossibile contattare il servizio clienti !!
la chat non funziona e alle mail a service@cafago,com non rispondono mai !!!

I read conversation between TomTop and Christian Weichering. Exactly the same happened to me to have replaced the battery of a smartphone. I insisted to have the battery here in Italy and to repair the phone by my own. ATTENTION: if you send a phone to China consider the costs which are very expensive and the possibility to loose the phone.
I went to a Chinese repair shop with the battery which was replaced for 5,00 euro.

Ho acquistato uno smartwatch Oukitel W1, arrivato in due settimane, pagato poco più di 20€ utilizzando un coupon. Sono molto soddisfatto.

Ho ordinato e ricevuto l'orologio in oggetto ma dopo un paio di giorni
non ha resistito ad un semplice bagno al mare. Si è appannato internamente
e poi si è spento del tutto. Eppure avrebbe dovuto resistere ad almeno
TRE atmosfere.

Attendo Vs cortese riscontro

fulvio farachi - san pietro vernotico - italia
tel 3387823714

Buon giorno ho effettuato un ordine nonostante si sono presi i soldi ora sul sito mi esce pagamento in sospeso sapete il perché

Don’t buy anything with a battery at this shop if you want guarantee
in case that the part is defect.
The reason is that it is very expensive to send a Smartphone with a battery back to Hong Kong. From Germany shipping cost are 42€ (if shipping possible) because with the Battery the Smartphone is a dangerous cargo.

There is a way to send the Smartphone back for 9.5€ without the battery,
but Cafago is insisting that the battery is included.

I bought a Cubot Note Plus Smartphone at Cafago (October 2017) for 73€ which is now defect. The Smartphone did not detect any Sim Card since Jun 2018, all other functions are working.

I made a video and wrote a lot of mails to Cafago but till now I have no solution to get appropriate guaranty without high costs.


Here are the mails:

I wrote to Cafago at 10.06.2018
-----------------------------------------------------------
Dear Sir or Madam,
last year I bought a Cubot Note Plus from you Company.

Order Nr. XXXXXXXXXXXXXXXXX

It worked well till last week, but now It doesn't detect any SIM card.
I tried a few times to switch off and switch on the handy
but the SIM Card wasn't detected.
I tried 2 other SIM Cards in both slots ( Dual SIM) but it
didn't detect them either.
I entered the Service menu and started the Test of Intern devices,
but the Test stoped at the SIM Test without any message and
I had to restart the smartphone.
All other functions of the smartphone are working

So I am very sure, that the SIM Card electronic in this
Smartphone is defect and I want to send It back.

Please tell me how to proceed.



Mail from Cafago 12.06.2018
--------------------------------------------------------------
Dear customer,
Is that possible to bother you taking a detailed video which can show this problem specifically and send it to us? It would really help if you send the video by YouTube or other links. So that we can check it with our technicians and work out a solution for you. Thanks for your help and cooperation.
Best wishes,
Kelly


So I made a video where you can see clearly that a Sim card is working in another Smartphone but not in the Cubot. The link is still active, you can open the video. But the video is not enough for Cafago.
----------------------------------------------------------------
Dear Kelly,
here is a link to a video where you can see that a SIM Card in the
Cubot Note Plus is not detected.
https://www.magentacloud.de/lnk/rLLiJkS1
password: Cafago





Mail from Cafago 13.06.2018
----------------------------------------------------------------------
Dear customer,
We have already delivered your information to our technical stuff and they will work out a reasonable solution for you asap. Please wait for another 48 hours patiently. Then you may contact us again and at that time we would give you a properly answer for this problem, hope for your kindly understanding.
Thanks for your cooperation and patience.
Best regards
Kelly


Mail to Cafago 18.06.2018
Hello Kelly,
now 4 days are passed since your last mail.
Can you tell me now how to proceed.


Mail from Cafago
---------------------------------------------------------------------------
Dear Christian Wiechering,
The technican told us the following words for your problem.
The phone does not recognize the SIM card.
Ask the customer to replace more than a few other SIM cards to try it out, or change to the other side of the card slot to try it out.
And use alcohol to clean the SIM card and the contacts in the SIM card holder.
Please try that in your side for that.
Best wishes,
Kelly


I had allready wrote in my first mail , that I tried 3 different Sim cards in both slots of the Smartphone but no Card is working but this information was vergotten buy Cafago.
So I wrote 21.06.2018
------------------------------------------------------------------------------------------------------------
Hello Kelly,
in my first Mail I told you allready, that I tried different Sim Cards in both slots, and they
didn't work.
I cleaned the contacts and tried now again another SIM Card in both slots, without success.

How to proceed now?







Mail from Cafago 22.06.2018
---------------------------------------------------------------------------------------------------------
Hi customer，
Would you like to go to the local repair shop for repairs? We can give you a partial refund to cover your loss. What do you think of it?
Best regards,
Kelly


So I search for a repair Shop in Germany but did not found a shop a first.
Mail to Cafago 25.06.2018
------------------------------------------------------------------------------------------------------------
Dear Kelly,
I asked some Shops her, but no shop would repair a Cubot Note Plus Smartphone, only Samsung, IPhones, HTC...
I prefer to send the Smartphone back for repair/change to you.

Mail from Cafago 26.06.2018
--------------------------------------------------------------------------------------------------------------
Dear customer,
As your previously wish,we could accept your return.However,there has four points you need to follow:
1. The cost of return demand to cover by yourself. Need to select the post office with tracking number.
2. Packaging items need original.
3. After receiving the package, we will refund you as soon as possible.
4. If you send, please contact me again and supply the tracking number.
If you agree with those points,we will send you an address.
Please let us know your final decision.
Looking forward to your early reply.

Best wishes
Kelly


Mail to Cafago 26.06.2018
----------------------------------------------------------------------------------------------------------------- Dear Kelly,
ok, I pay the return cost by myself.
Please send me your adress for returning parts.

Best regards
Christian Wiechering


Mail from Cafago
---------------------------------------------------------------------------------------------------------------
Dear Christian Wiechering ,
Thank you for your reply. It is my honor to serve you.
This is the returning address for you:
Contact Name：TOMTOP TECHNOLOGY LIMITED
Address: Flat1,8/F, 85-89 Ta Chuen Ping Street, Kwai Chung, N.T

City: Hong Kong Country: Hong Kong
TEL: +852 27739609
ATTN: MR TANG/MR LAI

There are 5 things pls pay attention: 1.Please kindly print / write order number No.cgXXXXXXXXXXX" on the parcel, so that we can recognize it when we receive the package. 2.Pls return back to us of the original package. 3.Please kindly write the reason why you return item in brief 4.You need to cover the return shipping cost 5.Pls advise tracking number when you return back to us There is a RMA form in the attachment.Please fill it out and put it in the parcel when you print it. Thank you for your cooperation.
PS:Please do remember to attach the RMA form inside the package to be sent back by you.
Regards!
Kelly


So I went to Deutsche Post to send the Smartphone back. But with the battery, the Smartphone is a dangerous freight and the Deutsche Post told me that there is no way to send the Smartphone to Hong Kong with Deutsche Post.
So I searched for a another way to send the Smartphone to Hong Kong but for a private person it is difficult and expensive to send a dangerous freight to Hong Kong.

So I worte to Cafago 2.7.2018
---------------------------------------------------------------------------------------------------------------
Dear Kelly,
I tried today to send the Smartphone back to you, but it is not possible to send a electronic
Device with a battery to Hong Kong.

https://www.deutschepost.de/content/dam/dpag/images/B_b/Briefe_ins_Ausland/downloads/dangerous_goods_230714.pdf

I can only send the Smartphone back without the battery. Is this OK?

Best regards
Christian Wiechering





Mail from Cafago 3.7.2018
-----------------------------------------------------------------------------------------------------------------Dear Christian Wiechering,
Sorry, you need to send it back to us with the battery.
You can just use the DHL e-commerce. Thanks.
Best wishes,
Kelly



This sounds easy but in Europe there are other regulations than in Hong Kong.
So I searched again for repairing Company and got the cost estimation of 77.70€ which I send
to Cafago at 4.7.2018
-----------------------------------------------------------------------------------------------------------------
Dear Kelly,
for a Private Person in Europe, it is nearly impossible to send hazard goods to Hongkong.
See https://www.dhl.de/content/dam/images/pdf/dhl-infoblatt-gefahrgutversand-052017-en.pdf
The battery is the problem.
So I looked again for a repair shop in Germany and found the company "Mobiltec 24 GmbH"
Attached is the cost estimation of this company for repairing the smart card reader.
It is 77,70€
Do you pay this amount for repair?

Mail from Cafago 5.7.2018
------------------------------------------------------------------------------------------------
Dear Christian Wiechering,
Sorry for the problem. Our manger told us we can refund you 20EUR at most , then we can end this problem.
Because you have used this item for such a long time. If not, you can just return the complete item back to us.
Best wishes,
Kelly


A long using time for a smartphone is for Cafago 8 month?
Only 20€ refund is for me an effrontery.
Here you can see that the guaranty is worth nothing.
In Germany the repair would completely paid, or a substitute device will delivered in the first
2 years after buying.

I don’t know how it is in Hong Kong, but I think that if I send back the Smartphone and the error is confirmed then Cafago gets a new or repaired part form the producer Cubot.
This is independent from the presence of a battery in the device.
Why does Cafago still insist of the presence of the battery?

It looks like Cafago is trying to avoid any guaranty for devices with batteries in this way.

The end of this story is still open, because I am now looking for someone in my company who travels to Hong Kong or China and sends the Smartphone from there to Cafago.

Ho acquistato l'anno scorso una micro sd da 128 gb in offerta con coupon a 9,99, premetto che avevo qualche dubbio, Comunque dopo un attesa di 2 mesi e varie mail di sollecito, è arrivata e sembrava funzionare come estensione di un tablet , ma dopo qualche mese di archiviazione sono evidentemente arrivato ad occupare un po di spazio circa 10 gb , la microsd si è bloccata ed non è più stata riconosciuta dal tablet , ho cercato di formattarla ma niente, l'ho buttata .Ergo non comprerò piu sui siti cinesi. Lezione compresa.

Nach der Bestellung erhielt ich eine Bestellbestätigung, wonach die Sendung in den kommenden 5 Werktagen verschickt werden sollte. Daraus wurden dann knapp 20, da die im Lager befindlichen alle kaputt gewesen seien und neue beschafft werden müssten. Nach gut 6 Wochen habe ich das Gerät dann erhalten.

Den Newsletter kann man offenbar nicht abbestellen. Ich habe mich nun schon zweimal dort abgemeldet und drei Mal per Email um eine manuelle Abmeldung gebeten. Bis jetzt ohne Erfolg. Das empfinde ich nicht als seriös. Es entsteht der Eindruck, dass hier eine "du kannst mir eh nichts" - Einstellung besteht, da der Firmensitz wohl in China ist und man dort vor der deutschen Justiz sicher ist.

120 € gezahlt und auf meine anfrage hin wann der Artikel kommt a er 10 Tage angibt zu Lieferung sagt er mit der Artikel Ausverkauf. und ich solle ca. 6 Wochen Warten. Storniert und PayPal eingeschaltet muss da aber auch 20 Tage warten !!! was für eine Sch.......
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